Warranty

Divimath, Inc. Warranty, Return & Exchange Policy

At Divimath, Inc., we design and manufacture professional-grade digital video systems with precision and care. However, due to the nature of FPV and related applications, our warranty coverage is limited to products that are Dead on Arrival (DOA).

Warranty Coverage

We will replace or repair any product found to be DOA, provided that:

• The issue is reported within 7 days of delivery; and
• The item has not been installed, modified, or damaged after receipt.

All warranty claims require:

• Proof of purchase (invoice or order confirmation), and
• Photo or video documentation clearly showing the issue.

Divimath reserves the right to inspect or test returned products before approving any replacement or refund.

Exclusions

Damage caused by improper use, accidents, or modification is not covered under warranty. This includes, but is not limited to:

• Any crash, even a light one
• Hard or failed landings
• Incorrect soldering or wiring
• Reverse polarity or power connection errors
• Insufficient cooling or overheating
• Powering on a VTX without an antenna connected
• Operation outside rated voltage, temperature, or environmental limits
• Disassembly or modification of the hardware or firmware

We reserve the right to deny claims that show signs of physical damage, liquid ingress, modification, or other misuse.

Returns & Exchanges

To request a return, contact NDAA@DivimathInc.com with your order number and a description of the issue. Do not ship items back without RMA authorization.

Return Window

Return requests must be submitted within 14 days of delivery. Requests made after this period are not eligible.

Condition Requirements

Returned items must be:

• In like-new condition
• Complete with all original accessories, cables, and packaging
• Free from signs of modification or excessive use

Items returned used, damaged, or missing components may be rejected or subject to a partial refund.

Restocking Fee

Approved returns may be subject to a 15% restocking fee. Shipping charges are non-refundable unless the return is due to our error or a verified DOA condition.

DOA (Dead on Arrival)

Products reported defective within 7 days of delivery may qualify for replacement or refund after inspection.

Non-Returnable Items

We may refuse returns that:

• Are requested after the return window
• Are missing components
• Show significant use or installation
• Are returned without RMA authorization

Return Instructions

1. Include your RMA number and proof of purchase inside the package.
2. Clearly label the outside of the package with the RMA number.
3. Use a reliable shipping carrier with tracking. We recommend USPS, UPS, DHL, or FedEx.
4. Ship the package to the address provided in your RMA confirmation email.
5. Retain your tracking number until your return has been fully processed.

Returns damaged in shipping due to poor packaging cannot be accepted. Packages sent without an RMA number or prior authorization may be refused or returned to sender.

Contact Information

For warranty, return, or technical support inquiries:

📧 NDAA@DivimathInc.com
🕒 Typical response time: within 2 business days